Return Policy
At Insight Branding, we take pride in the quality of our products and the accuracy of every order we produce. Please read our return policy carefully before placing your order.
Custom & Branded Products
Because all of our products are custom-printed or embroidered specifically for you, we are unable to accept returns or offer refunds on correctly produced orders. This includes items where the artwork, colour, size, or quantity were approved by the customer prior to production.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or does not match the approved proof, please contact us within 7 days of delivery. We will arrange a reprint or refund at no cost to you.
To process a claim, please email blair@insightbranding.com.au with:
- Your order number
- A description of the issue
- Photos clearly showing the fault or discrepancy
Artwork & Proof Approval
All orders go through a proof approval process before production begins. Once a proof is approved by the customer, Insight Branding is not liable for errors in the approved artwork, including spelling mistakes, colour choices, or design layout.
Cancellations
Orders may be cancelled before artwork proof approval at no charge. Once production has commenced, cancellations cannot be accepted and full payment remains due.
Contact Us
If you have any questions about your order or this policy, please contact us and we’ll be happy to help.